Shipping Policy
Order Processing Time
All orders placed on zoolase.com are processed within 0 to 2 business days, Monday through Friday. Orders are not processed, shipped, or delivered on weekends or public holidays. Once shipped, standard transit times typically range from 2 to 5 business days (Monday–Friday), depending on the delivery location.
Estimated Delivery Timeframe
Orders shipped within the United States are generally delivered within 2 to 7 business days from the date of dispatch. We are pleased to offer free shipping on all orders placed through our website.
Tracking Information
Customers will receive a tracking number via email after their order has been shipped. This email will include a direct link to our tracking tool. To track your package, copy the tracking number provided and paste it into the tracking field on the site. Tracking updates will be available shortly after the item has shipped.
Shipping Method and Carriers
All products are shipped via standard ground shipping. We prioritize quick and secure delivery. While FedEx is our primary shipping partner, UPS may be used as an alternative depending on your location and delivery requirements.
Packaging
Every order is carefully packed to prevent damage during transit. We take great care to ensure your items arrive in excellent condition.
Split Shipments
While we strive to ship all items in a single package, some orders may arrive in multiple shipments due to product availability, items shipping directly from vendors, or larger orders requiring separate packaging. Customers will not incur additional shipping fees for split deliveries.
Order Cancellation
Orders may be canceled within 24 hours of placement, provided the order has not yet been shipped. Approved cancellations will receive a full refund.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We require a clear photo of the item to process a refund or replacement. For replacements, we will send the correct item along with a prepaid return label to return the original product at no cost to you. Returned items must be in their original condition and packaging.
Missing Orders
If tracking shows your package as delivered but you have not received it, we recommend first contacting your local carrier to confirm delivery details. If the issue persists, please contact our support team for assistance.
Incorrect Items Received
Should you receive the wrong item, please notify us promptly. We will ship the correct product and provide a prepaid shipping label for the return of the incorrect item. Returned items must be unused, in original condition, and in their original packaging.
Billing Policy
Your credit card will be charged at the time of order submission. Charges will appear on your statement under our store name.
Contact Us
Zoolase
Open Monday-Friday
9.00am to 5.00pm EST
Email: support@zoolase.com
Phone: +19804144885
We aim to respond to emails within 12 hours during our 9am to 5pm business hours.
You can also contact us via our contact us page by clicking here https://zoolase.com/pages/contact-us