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SHIPPING AND DELIVERY

  • What are your shipment processing times?

    Typically, all orders are processed within 24-48 hours. Orders are not shipped or delivered on weekends or holidays. However, if we are experiencing a high volume of orders, shipments may be delayed. For significant delays, we will notify you via email or telephone.

  • What is the estimated delivery time?

    The estimated time of delivery is within 3-5 days for orders within the US. Currently, we do not offer shipping outside the US. We offer FREE shipping on all orders!

  • Do I get a tracking number with my order?

    Yes! Your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you click to enter your tracking information will be available to you. You can also use the following link to our tracking tool. Order Tracking – Zoolase 

    For Order Return inquiries, please email support@zoolase.com. You may also call +1 (202) 968-2566. We are available Mon-Fri 9 am-5 pm EST. 

  • How are items packaged?

    All items are carefully packaged to avoid any form of damage.

  • What method will be used to ship my item?

    All orders are shipped via standard ground. We’ll ship your order at the earliest possible time to ensure fast delivery.

    For Order Return inquiries, please email support@zoolase.com. You may also call +1 (202) 968-2566. We are available Mon-Fri 9 am-5 pm EST. 

  • Who will deliver my order?

    FedEx is our primary parcel local carrier. However, UPS may be used as an alternative, it all depends on the delivery location.

  • I've changed my mind. How can I cancel my order?

    You are able to cancel your order within 24 hours from placing it before the order is shipped out for a full refund. All you need to do is email us at support@zoolase.com to cancel within the time period described above. We are available Mon-Fri 9 am-5 pm EST.

  • My order arrived damaged or it's missing. What do I do?

    If you receive a broken or damaged, defective or incorrect item, please let us know within 7 days of delivery with a photo of the item and we will issue you a replacement item or a full refund. If you decide you wish to have a product replacement we will send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging.

    If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered.

    For Order Return inquiries, please email support@zoolase.com. You may also call +1 (202) 968-2566. We are available Mon-Fri 9 am-5 pm EST. 

  • I ordered several items, why did they arrive in multiple shipments?

    We always make every effort to ship your order in one single shipment. However, there are occasions when we may have to split your order into multiple shipments. The most common reasons for dividing an order are; product availability. products shipping directly from a vendor or a large order requiring multiple shipments. Please know that when we divide an order into multiple shipments, you are not being charged an additional cost.

  • I received the wrong item. What do I do?

    In case you received the wrong item by mistake, we apologize. Please let us know as soon as possible so we are able to send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging.

    For Order Return inquiries, please email support@zoolase.com. You may also call +1 (202) 968-2566. We are available Mon-Fri 9 am-5 pm EST. 

  • When will my credit card be charged?

    Your credit card will be charged as soon as your order is submitted.

  • What are your payment options?

    Currently, we accept payments through PayPal and Credit Cards (Visa, Mastercard and American Express, Discover, Diner's Club, JCB)

  • How can I get in touch with you?

    If we still haven't managed to answer your question, please email support@zoolase.com. You may also call +1 (202) 968-2566. We are available Mon-Fri 9 am-5 pm EST.