FAQs

Where is my order shipped from?

  • We currently ship all of our products from our warehouses in US. For more information on our shipping policy please click here.

When will you ship my order?

  • All orders are processed within 0-2 business days (Monday-Friday). Orders are not shipped or delivered on weekends. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone. Please note transit times once shipped are 2-5 business days (Monday-Friday). For more information on our shipping policy please click here.

When will my order arrive?

  • The delivery time is within 2-7 business days (Monday-Friday) for orders within the US. We offer free shipping on all orders. For more information on our shipping policy please click here.

Do I get a tracking number with my order?

  • Yes! Your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. For more information on our shipping policy please click here.

I've changed my mind. How can I cancel my order?

  • You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at support@zoolase.com to cancel within the time period. 

My order arrived damaged or its missing. What do I do?

  • If you receive a broken or damaged, defective, or incorrect item, please let us know within 7 days of delivery with a photo of the item and we will issue you a replacement item or a full refund. If you decide you wish to have a product replacement we will send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered.

    Which forms of payment can I use?

    Is my data protected?

    • Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.


    Contact Us

    Zoolase 

    Open Monday-Friday

    9.00am to 5.00pm EST

    Email: support@zoolase.com

    Phone: +19804144885

    We aim to respond to emails within 12 hours during our 9am to 5pm business hours.

    You can also contact us via our contact us page by clicking here https://zoolase.com/pages/contact-us